Privacy Statement

LAST UPDATED: APRIL 21, 2025

This Privacy Statement explains how Lieferfood.de ("we", "us", or "our") collects, uses, and protects your personal data when you use our platform, website, and mobile applications (collectively "Services").

1. What Personal Data We Process

We collect and process various types of personal data to provide our Services:

Data Type	Examples	Purpose
Identity Data	Name, age verification	Order processing, fraud prevention
Contact Data	Email, phone number, address	Order delivery, customer support
Order Data	Order history, preferences	Service improvement, analytics
Payment Data	Card details, transaction records	Payment processing
Technical Data	IP address, device information	Security, analytics

Sensitive Data

We may process health-related information (allergies/dietary requirements) or religious dietary restrictions only with your explicit consent when ordering relevant products.

2. How We Use Your Data

2.1 Order Processing

We use your data to:

Process and confirm your orders
Facilitate payments and refunds
Coordinate with restaurant partners
Provide delivery updates

2.2 Account Management

When you create an account, we process:

Login credentials
Saved addresses
Order preferences
Social media login data (if applicable)

2.3 Customer Support

We use your data to:

Respond to inquiries
Handle complaints
Record calls for quality purposes

2.4 Marketing & Personalization

With your consent, we may:

Send promotional offers
Personalize content
Conduct customer research

You can opt-out anytime via your account settings or by contacting us.

3. Data Sharing

3.1 With Restaurant Partners

We share necessary order information (name, address, order details) with restaurants to fulfill your orders.

3.2 With Service Providers

We engage trusted third parties for:

Payment processing
Delivery services
Customer support
Marketing analytics

3.3 Legal Requirements

We may disclose data when required by law or to protect our rights.

4. International Data Transfers

As a global service, your data may be transferred outside the EU/EEA. We ensure adequate protection through:

EU Standard Contractual Clauses
EU-U.S. Data Privacy Framework
Other approved transfer mechanisms

5. Your Rights

Access & Correction

Request a copy of your data or correct inaccuracies.

Deletion

Request erasure of your personal data under certain conditions.

Objection

Object to certain processing activities like direct marketing.

Portability

Request your data in a structured, machine-readable format.

How to Exercise Your Rights

Contact our Data Protection Officer at:
Email: support@lieferfood.de
Post: Lieferfood GmbH, Data Protection Officer, [Company Address]

6. Data Security

We implement appropriate technical and organizational measures including:

Encryption of sensitive data
Regular security audits
Limited access on need-to-know basis
Employee training programs

7. Policy Updates

We may update this Statement periodically. Significant changes will be notified through our platform or via email when required by law.

Archived versions are available upon request.

For questions or concerns about your privacy:

Contact Our Data Protection Team